🟤 Bronze Support Plan
Overview:
Affordable, entry-level support for refurbished PCs. Covers basic troubleshooting, warranty extensions, and priority service access.
✅ Included Services
Extended Warranty:
12, 24 or 36 - month hardware warranty covering defects and failures (excludes accidental damage and misuse).
Remote Support:
Up to 3 remote support sessions via phone or email for software setup, driver issues, or basic troubleshooting.
Priority Repair Queue:
Faster turnaround for warranty repairs (typically 5–7 working days).
System Health Check (1x):
One annual remote system checkup to optimize performance and security.
Discounts on Upgrades:
15% off SSD, RAM, or OS upgrades during the plan period.
🚫 Not Included
On-site support
Unlimited remote sessions
Accidental damage protection
Data recovery services
💷 Pricing & Terms
Cost: £29.99 per device
Duration: 12, 24 or 36 months from date of purchase
Activation: Must be purchased within 30 days of device delivery
Return Postage: Buyer pays return postage for warranty claims
