⚙️ Silver Support Plan – Multi-Year Coverage

Overview:

A comprehensive support package offering extended protection, priority service, and enhanced remote assistance—ideal for customers seeking long-term peace of mind.

✅ Included Services

• Extended Warranty:

  Coverage for up to 3 years from the date of purchase, including hardware defects and failures (excludes accidental damage, misuse, and unauthorised modifications).

• Remote Support:

  Up to 10 remote support sessions per year via phone, email, or secure remote desktop—covering software setup, driver issues, performance tuning, and troubleshooting.

• Annual System Health Checks:

  One full remote system check per year to ensure optimal performance, security updates, and hardware diagnostics.

• Priority Repair Queue:

  Faster turnaround for warranty repairs (typically 4–6 working days).

• Upgrade Consultation:

  Free annual upgrade consultation to assess SSD, RAM, or OS enhancements based on usage and performance needs.

• Discounts on Upgrades:

  15% off compatible accessories, storage upgrades, and extended warranties during the plan period.

🚫 Not Included

• On-site support

• Unlimited remote sessions

• Accidental damage protection

• Data recovery services

💷 Pricing & Terms

• Cost: Depends on the duration selected and it is per device

• Duration: 12, 24 or 36 months from date of purchase

• Activation: Must be purchased within 30 days of device delivery

• Return Postage: We pay return postage for warranty claims

• Transferability: Non-transferable between devices or users